Below you will find a list of our guarantees covering our most used materials. Project specific materials may have a longer or shorter guarantee and this will be highlighted to you when you place an order. This is not an exhaustive list of materials and guarantees. Please contact Head Office if you require clarification as to what guarantees apply to your product.
Standard Guarantees:
Timber: We offer a 5, 10 or 15 year guarantee against structural failure caused by rot or infestation. The length of guarantee is determined by what material type is offered / specified. Our UK Pine offers a 5 year guarantee, 10 years on Radiata Pine, Southern Yellow Pine and Robinia*, and 15 years on laminated timber.
Phenol Covered Hexabaord Decks: A two year guarantee is given against structural failure caused by rot or infestation.
Steelwork: A fifteen year steelwork guarantee is given against structural failure.
Stainless Steel Slides: A fifteen year steelwork guarantee is given against structural failure.
Bearings: Steel Bearing (Anti-wraps) are covered by our lifetime guarantee against structural failure. Roller Bearings have a five year guarantee and slew bearings have a ten year guarantee. All bearings must have a recorded service schedule. Consumables such as the Tuffcot Shell and brass bushes will have an expected life, but these could be accelerated if the product is well used.
Powdercoating: Steel items have a zinc phosphate protective undercoat and are polyester powder coated to give a 5 year paint guarantee.
HDPE Panels: Covered by a five year guarantee. This does not cover colour degradation. Colour degradation is guaranteed for 24 months.
Security Fixings: (including all structural Bolts, Nuts etc): Covered by a ten year guarantee against structural failure.
Nets: (including Rope Ladders, Suspension Bridges, Pull-up & Balance Ropes etc). Covered by a three year guarantee. Note: High traffic play areas may be quoted a shorter guarantee on nets.
Plastic Caps: (Bolt/Nut covers) Covered by a five year guarantee. This does not cover plastic caps that have gone missing or been removed but covers their performance such as cracking or degrading.
‘Wet Pour’ Rubber Safer Surfacing: 3 year guarantee against faulty workmanship or materials. Please note additional guarantees apply to this product based on how it’s been installed. This pertains to edgings and ground conditions. Please enquire for the full guarantee.
Synthetic Grass: (including rubber mat underlay) Covered by a three year guarantee.
Notts Sports Childsplay System: (including rubber mat underlay) Covered by a seven year guarantee.
*Our 10 year Robinia guarantee is only applicable when timbers have had in ground protection applied. This is an additional service that needs to be requested at time of order. Robinia that doesn’t have in ground protection is guaranteed for 5 years against rot and decay. Robinia is not guaranteed against split and shakes, whilst every endeavour has been carried out to minimise the possibility of the Robinia splitting, some splitting may occur.
All of our guarantees exclude normal wear and tear, accidental damage and damage as a result of vandalism.
These Guarantees were last updated on 13th December 2021.